Privacy policy.

Last updated: November 2025

Last updated: November 2025

1. Introduction

Welcome to The Frame Folks.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

The Frame Folks is a photography retreat and creative education brand co-founded by Fay Valentine and Romy Timmers.
Our website is hosted on Squarespace, and payments are processed securely through PayPal.

If you have any questions or requests, please contact us at:
info@theframefolks.com

3. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Fill out a contact or booking form

  • Subscribe to updates or newsletters

  • Make a payment or complete a purchase

This may include:

  • Name and contact details (email address, phone number)

  • Billing information (via PayPal)

  • Photographs or other content shared during our retreats or shoots

  • Technical data (browser type, IP address, time zone, device type – collected automatically through Squarespace analytics and cookies)

4. How We Use Your Information

We use your information to:

  • Respond to inquiries and manage bookings

  • Process payments and send invoices

  • Share retreat information and updates

  • Improve our website and services

  • (With consent) share photos from retreats for promotional purposes on our website and social media

We never sell your data or share it with third parties for marketing purposes.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following lawful bases:

  • Contractual necessity – to fulfill bookings and provide services

  • Legitimate interest – to improve our services and communicate relevant updates

  • Consent – when you subscribe to our newsletter or agree to the use of photos for marketing

  • Legal obligation – to comply with tax or accounting requirements

6. Photography & Image Rights

During our retreats and workshops, photography and video content may be created by The Frame Folks, its co-founders, and other attending photographers.

By attending an event or retreat organized by The Frame Folks, you acknowledge that:

  • You may appear in behind-the-scenes or group imagery taken during the event.

  • Any personal portraits or clearly identifiable images of you will only be used with your prior consent.

  • We respect every participant’s comfort level and privacy—if you prefer not to appear in any imagery, you may opt out by informing us in writing before or during the event.

  • Images taken by The Frame Folks remain the intellectual property of the photographers who created them.

  • Participants retain full copyright of the images they capture during the retreat but grant The Frame Folks the right to use selected images (with credit) for future marketing, unless otherwise requested.

This ensures a respectful, collaborative, and transparent creative environment.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Booking and payment data: up to 7 years (for accounting purposes)

  • Communication and inquiry data: up to 2 years

  • Photos and creative materials: indefinitely, unless you request removal

8. Third-Party Services

We use trusted third-party providers to operate our business:

  • Squarespace – website hosting and analytics

  • PayPal – secure online payments

These platforms process data according to their own privacy policies.
We encourage you to review them:

9. Cookies and Analytics

Our website uses cookies to provide a better browsing experience and analyze website traffic.
You can adjust your browser settings to refuse cookies if you prefer.

10. Your Rights

If you are an EEA resident, you have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent (where applicable)

  • Lodge a complaint with your local data protection authority

To exercise these rights, please email info@theframefolks.com.

11. Data Transfers

Because we work with international clients and service providers (e.g., Squarespace and PayPal), your data may be transferred outside the EEA, including to the United States.
We take appropriate steps to ensure your data remains protected in line with GDPR standards.

12. Security

We use appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, or misuse.

13. Updates to This Policy

We may occasionally update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with the updated date.

14. Contact

For questions, data requests, or complaints, please contact us at:
info@theframefolks.com
www.theframefolks.com